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It’s OK if managers step in to help their sales staff – but not too much

Shoppers can take cues when managers step in to help their staff. Grab on Unsplash, CC BYWorkers in sales might roll their eyes when they deal with a micromanaging boss. But many customers actually appreciate it if a store manager offers to help when they’re mulling over a purchase, whether it’s a dishwasher, a tablet or a lawnmower.

That’s the main finding of a new study I co-authored.

Shifting the cleanup cost of packaging waste to companies could encourage greener packaging – but only if states are aligned

Some state legislatures are seeking ways to alleviate anxieties about plastic waste. Rowanswiki/Wikimedia CommonsStanding in your local retail store, it can be mind-boggling to try to weigh the pros and cons of all the packaging options. Take shampoo, for example. Shampoo can come in a rigid plastic bottle, a flexible squeeze tube, a refillable metal canister or a solid bar in a paperboard box.

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